Shipping & Return

Effective Date: [Insert Date]
Last Updated: [Insert Date]

At [Your Store Name], we are committed to providing you with a smooth shopping experience from checkout to delivery. Please review our Shipping & Return Policy below.

1. Shipping Information

Processing Time

• Orders are processed within [1–3 business days] after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

• Standard shipping: [5–10 business days]

• Expedited shipping: [2–5 business days]

• International shipping: [7–21 business days] (depending on destination)

Delivery times may vary based on location, carrier delays, or external factors beyond our control.

Shipping Costs

• Shipping costs are calculated at checkout based on order weight, destination, and selected shipping method.

• Free shipping may be available on orders over [Insert Amount].

Tracking Your Order

• Once your order has shipped, you will receive a confirmation email with a tracking number.

• Tracking information may take up to 24–48 hours to update.

2. Return Policy

We want you to be completely satisfied with your purchase. If you’re not happy, you may return eligible items under the following conditions:

Eligibility for Returns

• Returns must be initiated within [30 days] of delivery.

• Items must be unused, unwashed, and in original packaging.

• Proof of purchase (order number, receipt) is required.

Non-Returnable Items

• Gift cards

• Perishable goods

• Personal care and hygiene products

• Customized or personalized items

• Clearance or “Final Sale” products

How to Start a Return

1. Contact us at [Insert Email Address] with your order number and reason for return.

2. Our team will provide instructions and, if applicable, a return shipping label.

3. Ship the item back securely in original packaging.

Return Shipping Costs

• Customers are responsible for return shipping costs, unless the product arrived damaged, defective, or incorrect.

• If the return is due to our error, we will cover all costs.

3. Refunds

• Once we receive and inspect your return, we’ll notify you of approval or rejection.

• Approved refunds will be issued to your original payment method within [5–10 business days].

• Shipping costs are generally non-refundable, unless the return is due to our mistake.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within [7 days] of delivery with photos of the issue. We will arrange a replacement or issue a full refund at no cost to you.

5. Contact Us

For any questions about shipping or returns, please contact us:

[Your Store Name]
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]